So, when your global payment card is declined on the Sixt booking platform, it can be super frustrating. A lot of people have run into this, including me. Determining why it's can aid you avoid this problem in the future.
1. Card Type and Issuer Compatibility
4. Currency and Exchange Rate Concerns
1. Card Type and Issuer Compatibility
Well, one big reason your card might not be playing nice is because it's not compatible with the bank that issued it. Different countries prefer various card types. Some countries are Visa fans, while others are all about MasterCard.
Here's the interesting part, some banks have deals with car rental places that could refuse your card. I called my bank to ask about any regulations for international card use. Turns out, they've got a deal with Sixt, so everything is fine.
2. Data Entry Errors
Something else to be cautious about is committing an error when you type in your card details. A little typo or wrong format can be a big deal and make the system reject your card.
I had this happen when I rented a car in Europe from Sixt. I accidentally include an extra digit in the card number. Fixed it, and everything was fine. Always make sure to check twice your card details before hitting submit.
3. Technical Glitches
Sometimes, the webpage or payment processing system just malfunctions, and it does not accept your card. It could be the rental company's site or the way they process payments.
I encountered this While I was attempting to reserve a car online. Following several attempts, the site told me to call client support. They resolved it quickly. Just show perseverance and receive assistance if you're having the same problem.
4. Currency and Exchange Rate Concerns
When dealing with cross-border transactions, there are usually foreign currency exchanges involved, which can add additional expenses and might cause confusion. Ensure that you are aware of the conversion rates and any additional charges the rental company might charge.
I experienced this first-hand in Australia. They imposed extra charges for currency conversion. It is advisable to communicate to with your bank or the car rental service prior to your trip to to prevent any unexpected situations.
5. Cardholder Verification
And last but not least, The car rental may wish to verify again your identity, particularly for rentals outside the country. They could request additional information or or possibly call you to confirm that you are the cardholder.
Based on my experience, they required to verify my credit card information initially. Therefore, it would be advisable to possess all the necessary documents they request available to expedite the process.